Got questions
Everything you need to know
How much does a shoot cost?
Pricing is based on your property's square footage and the package you choose. Enter your listing's address and size when you book, and you'll see exact pricing instantly — no calls, no waiting on a quote. Choose from our suggested packages or build your own with add-ons like drone, virtual staging, or a 360 tour. What you see is what you pay.
What's included in every package?
Every shoot includes professional interior and exterior photography, a 2D floor plan, a property website, and a marketing kit. Cinematic video, drone, 360 virtual tours, agent on-camera content, and seller story videos are built into your package based on the listing and your needs.
How fast will I receive my media?
Photos, floor plans, your property website, and marketing kit are delivered within 24 hours of your shoot — organized, ordered, and ready to publish to MLS. Video takes 2–3 business days. We don't rush the video because the quality is the point.
What areas do you serve?
We're based in Palmer and primarily serve the entire Mat-Su Valley & Anchorage areas but we're happy to go to surrounding areas like Talkeetna, Kenai, Girdwood. For properties outside these areas, reach out and we'll see what we can do. We'd love to work with you.
Do you charge a travel fee?
Travel surcharges, if any, are included in your displayed price when booking.
What happens if the home isn't ready when you arrive?
We want every shoot to show your listing at its absolute best — which means the home needs to be clean, decluttered, and ready before we arrive. If we show up and the property isn't ready to shoot, a $50 rescheduling fee applies. We send preparation guidance to your sellers ahead of every shoot to help avoid this entirely.
What if weather forces a reschedule?
Alaska weather is part of the job. If conditions aren't suitable — particularly for drone or exterior work — we'll call you directly to work out a new date. There is no charge for weather-related reschedules. We'd rather wait for the right conditions than deliver media that doesn't do your listing justice.
Do you take on custom or unique projects?
Absolutely. While most listings fit neatly into our standard packages, we love thinking outside the box. Agent branding sessions, community spotlights, commercial properties, or anything that doesn't fit a typical mold — give us a call and let's talk about your idea.
What makes Full Frame Media different?
We typically take on just a couple shoots per day so your listing never competes for our attention. Our cinematic video is in a different category from anything else available in this market. We're not a vendor — we're your marketing partner and we only succeed when you do.
Do you work with all agents?
We intentionally keep a smaller workload so every listing gets our full attention. If you care about how your listings look and how your sellers feel during the process, we're probably a great fit.
Can you communicate directly with my sellers?
Yes — and many agents love this. We can reach out to your sellers directly to walk them through shoot preparation and what to expect on the day. It takes one thing off your plate and makes your sellers feel genuinely taken care of. Just let us know on the consult call.
Do you offer agent on-camera videos?
Yes — and it's one of the most powerful things we offer. Property reels and brand videos featuring you on camera give you content that builds your following long after the listing sells. We'll talk about whether it's the right fit on your consult call.
Are you FAA certified for drone?
Yes. All aerial photography and drone video is captured under FAA Part 107 certification.